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This is a preview of a customer case study.
Case Study
Why Sky High chose Onsite as their preferred partner
Sky High Facilities Management is a Melbourne-based FM company founded by Dragon, who brought years of experience with various facilities management tools. The business is only a few months old and manages a small portfolio of around five buildings. When Dragon started out on his own, he chose Onsite because he wanted a platform that would grow alongside them and give Sky High an edge with modern tooling—without the overhead of systems built for much larger operations.
A partner that responds when it matters
As a new, small team, Sky High needed a vendor they could count on for support, not just a product. The Onsite team provided proactive check-ins and worked with them to identify and fix issues—including a concern with how reports were generated that was impacting their workflow.
"We were amazed by the speed of the response and thrilled with the outcome. Being able to dramatically reduce report file sizes made a real difference to how we work."
The team at Sky High Facilities Management
Operations
Intuitive enough that training wasn’t a burden
With a small team and limited time for formal onboarding, Sky High has appreciated that the system is intuitive. They haven’t had to run proper training programs—people get up to speed quickly, which has been a real weight off their shoulders as they focus on building the business.
"We haven’t really had to do any training for our staff because the system has been so intuitive. As we grow and bring on new people, that’s been a real weight off our shoulders."
The team at Sky High Facilities Management
Leadership
What’s next
Sky High continues to use Onsite as their central platform for their portfolio. The combination of responsive support and an intuitive product has given them a solid foundation to grow at their own pace.
Sky High Facilities Management
Melbourne, VIC