Privacy Policy

Privacy Policy

At Onsite, we are committed to protecting the privacy of our customers and the users of our software as we understand the importance of personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information.

Collection of Personal Information

We collect personal information from our customers and users in order to provide the best possible service. The types of personal information we collect may include but not limited to:

  • Name, address, phone number, and email address.
  • Property details such as address, unit number, and rental history.
  • Financial information such as credit card details and bank account information
  • User activity data such as login times, browser type, and IP address.

Use of Personal Information

We use your personal information for the following purposes:

  • To provide and manage our services to you.
  • To monitor the usage of our services to you.
  • To improve our services and customer experience.
  • To send you marketing communications about our services and promotions, where you have opted-in to receive such information.
  • To comply with legal and regulatory requirements.

Disclosure of Personal Information

We will only disclose your personal information to third parties under the following circumstances:

  • Where we are required by law or regulation to disclose your information.
  • Where it is necessary for us to provide our services to you.
  • Where you have given us explicit consent to disclose your information.
  • Where we need to protect our legal rights or interests.

Detailed information on the processing of Personal Data

The service providers we use may have access your Personal Data. These third-party vendors collect, store, use, process and transfer information about your activity on our service in accordance with their Privacy Policies

Google Analytics

We use Google to provide web analytics data. Privacy Policy (opens in a new tab)

Fathom Analytics

We use Fathom to provide web analytics data. Privacy Policy (opens in a new tab)


We use mixpanel to allow us to evaluate feature usage. Privacy Policy (opens in a new tab)


We use Sentry to allow us detect any errors in our service. Privacy Policy (opens in a new tab)

SendGrid / Twilio

We use SendGrid & Twilio to send emails and SMS. Privacy Policy (opens in a new tab)

Digital Ocean

We use Digital Ocean as our hosting provider. Privacy Policy (opens in a new tab)

Google Cloud Platform

We use Google Cloud Platform as our hosting provider. Privacy Policy (opens in a new tab)

Storage and Security of Personal Information

We take reasonable steps to ensure that your personal information is stored securely and protected from unauthorized access, use, or disclosure. We use industry-standard security measures such as encryption and secure servers to protect your personal information.

Access and Correction of Personal Information

You have the right to access and correct your personal information held by us. If you would like to access or correct your personal information, please contact us at the details provided below.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Changes to our Privacy Policy

We reserve the right to amend our Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. Your continued use of our services will constitute your acceptance of any changes to our Privacy Policy.