Live Chat

How it works

The Live Chat feature is powered by an AI agent that leverages advanced AI technology to assist residents in several key ways:

• Answering questions about building facilities, rules, and procedures
• Providing relevant contact information for building staff and services
• Helping residents report maintenance issues and problems
• Triaging requests to the appropriate channel
• Offering 24/7 automated assistance for common inquiries

The AI is continuously trained on building-specific data to ensure accurate and relevant responses.

Requests

The AI agent has the ability to create both maintenance requests and general requests on the users behalf.

When a request is created, it will trigger a notification email to the building building manager, and a confirmation email to the resident.

Requests can be found in Onsite under the Building tab, or accessed via the site dashboard.

Building Specific Data

When enabling the Live Chat feature, you must ensure the system is supplied with enough building details that the agent can reasonabily answer questions.

The agent is trained on the following data:

• Knowledge Base - A collection of articles that are relevant to the building.
• Building Contacts - A list of contacts for the building.

Contact our team for tips on the best way to structure your knowledge base to get the most out of the feature.

Setting Up Live Chat

The Live Chat feature is an extension of the resident portal, and can be enabled via the in Portal Settings.

Download Resident App

You can download the Onsite Resident App from the App Store or Google Play.