The 4 building management software complaints we hear most often
Four things building managers tell us they're tired of.
· Nathan Croxton · 2 min read
We talk to a lot of building managers. Four complaints come up again and again.
1. Overpromising and under-delivering
The new version that’s been “coming next year” for three years running. The API that’s perpetually in development. The integration that was demoed but never shipped. Managers who’ve been using these tools for years can spot it a mile off — and they’re tired of it.
2. Outages that make you look bad
Outages are part of running software. How they’re handled tells you everything.
The pattern we hear from people switching to us is brutal. Emails broken for days. Reports unable to generate for a week. Inspections down. Documents older than five years gone.
Things only existing customers know about. From the outside the platform looks fine. From the inside you’re explaining to your committee why the monthly report is late again.
3. Residents won’t use the app
You can shout at residents to download the app and remember their login. It’s hostile, and it doesn’t work. Meet them where they are.
The platforms that win on adoption share something in common. Residents can submit a maintenance request without downloading anything. A QR code in the lobby, scanned, request submitted, done. The full app is for power users. The QR code is for everyone else, which is most people.
4. Pricing doesn’t work for small sites
Flagship sites get the full platform. Smaller sites get a cheaper tool, a spreadsheet, or nothing. You end up running a fragmented mix of systems across your portfolio, and the business suffers for it — inconsistent service, inconsistent data, and a training burden every time someone moves between sites.
We built Onsite to not do any of this. Book a demo and we’ll show you.
